Shipping and delivery

Shipping Policy

We’re excited to get your new nails to you! Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed and shipped within 2–3 business days after your order is placed. Processing times do not include weekends or holidays.

During launches, holidays, or periods of higher order volume, processing may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.

Shipping Options

ORRAVANA currently offers Standard and Expedited shipping options within the United States.

Estimated delivery times will be provided at checkout based on the shipping method selected. Please keep in mind that delivery estimates begin after your order has been processed and shipped.

Tracking Your Order

Once your order ships, you’ll receive tracking information so you can follow your package on its way to you.

Please allow a little time for tracking information to update after your shipping label has been created.

Shipping Addresses

Please double-check your shipping address before completing your purchase. ORRAVANA cannot guarantee that an address can be changed once an order has been processed or shipped.

If you notice an error in your shipping address, please contact us as soon as possible and we’ll do our best to help before your order ships.

Shipping Delays

Once your package has been handed over to the shipping carrier, delivery times may occasionally be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

If your package appears to be significantly delayed, please contact us. We’re happy to help you review the tracking information and determine the best next step.

Lost or Damaged Packages

If your order arrives damaged or you believe your package may be lost in transit, please contact us as soon as possible with your order number and any relevant photos or tracking information.

We’ll review the situation with you and do our best to help find a solution.

Questions?

Have a question about your shipment? Please reach out to us. We’re happy to help and want your ORRAVANA experience to be a good one from checkout to your new set.

Welcome to your new era. ♡