Returns and refunds

Returns & Refunds

We want you to feel excited about your new nails, and we’re here to help if something isn’t right.

Finding your perfect set

Before placing your order, take a moment to review the photos, sizing, shape, and length. Have a question? Reach out through our Contact page—we’re happy to help you choose.

Because our nails are personal-use products, all sales are final for changes of mind or incorrectly selected sizes. Thank you for understanding and supporting our small business.

Something not quite right?

If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us within 14 days of delivery. Include your order number and a few clear photos so we can understand what happened.

We’ll review the issue and help arrange an appropriate solution, such as a replacement or refund. Please don’t send anything back before contacting us. If we need an incorrect or faulty item returned, we’ll cover the return shipping.

Approved refunds will go back to your original payment method.

This policy does not affect your rights under applicable consumer law.

Thank you for choosing ORRAVANA. 🤍